FAQs

How can I contact Velmine?
You can email us anytime at support@velmine.com — our customer support team will help you with anything you need!

Do you ship worldwide?
Yes, we proudly ship worldwide. 🌍

Where do you ship from?
We ship directly from our trusted fulfillment centers to ensure fast, secure delivery worldwide.

Can I change or cancel my order?
We process orders quickly to get them to you as fast as possible.
If you need to change or cancel your order, please contact us within 12 hours of purchase.
After that, your order may already be in processing — but you can still return it for a full refund once received.

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX) and PayPal.

When will my order be processed?
Orders are processed within 1–3 business days (Monday–Friday).
Please allow a bit more time during holidays or large sales events.

How long does shipping take?
Depending on your location, shipping usually takes 2–4 weeks due to high global demand.
You’ll receive tracking details via email as soon as your order ships.

What if I don’t receive my order?
If your order hasn’t arrived within 30 days after shipping, you’re eligible for a full refund. Just contact us at support@velmine.com.

Will I be charged customs or taxes?
All prices are tax-free in USD, but import duties or local taxes may apply depending on your country’s customs regulations. These charges are the buyer’s responsibility.

How do I return an item?
Please reach out to support@velmine.com and we’ll guide you through the return process.

What if my item arrives damaged or incorrect?
If you receive a defective, missing, or wrong item, contact us immediately with your order number and photos. We’ll fix the issue fast — guaranteed.

When will I receive my refund?
Refunds are issued to your original payment method within 7–10 business days after we receive the returned item.
If your refund isn’t visible yet, check with your bank or card provider, as it may take a few days to appear.